Sending your concerns online is a breeze, with CFI Help Desk! News & Articles
CFI e-Service Help Desk, call it the best of both worlds, manned by a team of trained experts. If you wish to send your concerns regarding membership and other CFI related matter, please go to your e-Services account and click the Help Desk button.
When you click on the “Open Case” button, a form in creating a new ticket will appear on your screens. You are asked to provide your First Name, Last Name, and Birthdate, the same details that you’ve registered before in the CFI database. Then, you are asked to input your mobile number and email address.
Selecting the category of your concern is vital for us to address the matter correctly and efficiently. Categories of your concern may be classified as; Status of Loan Application, Status of Deposit Withdrawal, Status of Profile Update, ATM Loan issues, IT Concerns, Clinic Department, and other members concerns.
You can track the status of your concerns by clicking the “Track Pending Concern” or even clicking the “Review Resolved Concern’’ button.
To know more about our services, visit our website at www.cficoop.com and follow our social media accounts on Instagram @cebucficoop.ph, Twitter @CebuCFICoopPH, and our Youtube Channel at CFI COOP.